Pre-Sale Service
Pre-sales consulting conducted by professional sales engineers
Our sales engineers are well trained and experienced. They can better understand customer needs and provide customer accurate response. We have technical department to support our sales engineers to provide turnkey solution.
Provide customized turnkey solution
If customer has special requirement, our sales engineer will consult with our technical department. We will check the feasibility of special requirement, provide turnkey solution which taking into account customer requirements and our suggestions.
Factory tour by video chat
Considering special circumstances, when customer can not go to visit our factory, we can have video chat with customer to show our workshop and machinery. Our sales engineer can answer customer questions during video chat.
Overseas office can provide face to face meeting and consultation
We have set up overseas office in some countries. Our overseas representative can visit customer directly. If you want to meet with our overseas representative, please contact with our sales engineer. Also, our sales engineers always fly overseas to visit customers, you may also check with our sales engineer to have face to face meeting.
Provide pick-up service
When customer come to China and visit our workshop, our sales engineer will arrange suitable route to arrive our company. According to customer’s location, we will recommend flight, train to nearby cities and then we will provide pick up service.
Sale Service
Timely update of production progress
Our sales engineer will provide production progress to customers by report, pictures or videos. If customers have any questions about production progress, we may adjust according to customer requirement.
Testing before machine delivery
Our company will test every machine before delivery. We will take video to customers to show machine testing. Customers can also come to our workshop for machine inspection and testing. We will deliver the machinery only when customers confirm.
Free spare parts provided
We will provide necessary free spare parts to customer according to different machinery. Customer can check and ask our sales engineer to buy more spare parts for long time use.
Comprehensive technical document provided
After customer order our machinery, we will provide comprehensive technical document related to the machinery, such us machine layout (with details of machine placement and workshop requirement), electrical drawing, operational manual and maintenance manual.
After-Sale Service
On-site Installation, Commissioning and Testing
After machinery arrives in customer workshop, we will provide engineers to customer workshop for on-site service after customer confirmation.
Our engineer will install the machinery first, then testing machinery in customer workshop. Finally, we will train customer workers to make sure they know machine operation and maintenance.
Timely feedback on customer issues
Our company will reply customer issues within 12 hours and provide solution within 24 hours. If customers cannot solve the problem by themselves, we can send engineer to customer site to solve it.
Provide lifetime service
We will provide lifetime service for our customers. No matter what problems the customer has, they can contact us. We have individual ID for each machine. If there is any problem in our machinery, we can easily recognize which machine even the machine is manufactured more than 10 years. We also have sufficient stocks for machine unit, we can send the immediately once customer requires.
Our company continuous focusing on innovation and quality. We provide advanced and high-quality machinery to ensure customer can easy operate the machine and produce good product.